The edge for small and mid-size businesses in 2012 is the seamless utilization of the mobile space. In a recent article posted in Crain's Chicago Business, Robert Wile (12/12) highlights a key message: "Having an effective website is no longer good enough. Customers expect to be able to u... Continue reading…

Forrester has an excellent research article on the importance of customer data to the CIO which also contrast the roles of the CIO and CMO.  We see this happening with our C-level clients where customer data is specifically receiving more focus, but we also see the importance o... Continue reading…

A great post in CIO.com from Bernard Golden about Cloud provider SLAs.   Reading his post reinforces the importance of Cloud architecture in your implementation and also the structure of your SLA with your Cloud services provider. "SLAs don't provide much protection ... Continue reading…