Success Stories

Our client’s success in meeting their goals is our most important objective.

Simultaneous IT Upgrade and Physical Relocation

Simultaneous IT Upgrade and Physical Relocation

Trillium simultaneously coordinated a production upgrade and infrastructure relocation for a leading retail technology company. This client provides retailers with in-store customer behavior tracking devices. To improve its services, the client embarked on a major system upgrade. At the same time, it scheduled a relocation of its physical IT infrastructure. The company planned to move its development server, new Oracle portal server and primary backup server to one locations, while other servers would be moved to the client’s new office space.

Even a typical technology infrastructure transition is an exhaustive test of an IT organization’s ability to re-establish its computing services to a new location with minimal impact to business operations. The client acknowledged that its project was far too complex for its internal resources to handle, so management called Trillium.

How We Solved It

Trillium employed its IT Transitions® methodology to reduce downtime and ensure business continuity during the move

Results

  • Reduced system downtime from a planned 48 hours to just 4 hours
  • Mitigated risk through Trillium’s hour- by-hour planning and communication
  • Streamlined move to new VOIP phone system for a 20 percent cost reduction

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Large-Scale Workforce Management System

Large-Scale Workforce Management System

A premier railroad company in need of a workforce management overhaul must first build stakeholder buy-in. Despite its leadership in the transportation and logistics industry, the company was still using the antiquated method of roll call to track employee attendance in the field. This process failed to meet reporting regulations, such as who was present, what training or qualifications they have, what was accomplished, who was the project leader and how many hours they worked. The client needed to update and optimize workforce management processes and tools – a project that would impact approximately 10,000 workers in the field.

Although they wanted to move forward, they struggled to obtain agreement and alignment of key stakeholders. The absence of a comprehensive program picture, execution plan, program governance structure and communication plan—combined with an inability to clearly articulate the value of their business case—added up to a major obstacle to gaining senior management approval.

How We Solved It

Trillium developed a project roadmap that stakeholders could buy into and streamlined workforce management in the field

Results

  • Developed standardized requirements and governance to win senior management approval
  • Ensured compliance with government and union regulations on project reporting
  • Enabled more accurate and compliant attendance reporting in the field

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Post-Acquisition IT Integration

Post-Acquisition IT Integration

Our IT integration expertise helped save this banking leader from major penalties. With nearly $90 billion in assets and thousands of retail locations, this client is one of the leading consumer and small business banks in the United States. Having recently completed the acquisition of another financial institution, our client was required to disconnect IT systems from the previous owner’s technical environment within a 12-month window. If the client missed that deadline, it would incur a financial penalty of $1 million per day.

Five months into the project it became clear that they would not complete the project on time with the current plans and approaches. A number of issues caused further complication, including limited experience with the new technology, an 1100-mile separation and the fact that the client was actually three different chartered banks in one corporate entity, each with it’s own unique set of legal requirements and technical limitations.  Our challenge was to resolve all these post-acquisition IT integration problems in time to avoid the costly penalties.

How We Solved It

A strategic approach to multi-company enabling with best practices for project governance and testing

Results

  • Saved the client millions of dollars per day by in potential penalties
  • Achieved $4 million in integration value
  • Reduced production defects by 30%

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Operational Solutions for Membership Retention

Operational Solutions for Membership Retention

With over 35 million members, this client is one of the largest national membership organizations in the United States. Its affluent and growing membership base for people 50 and over represents a segment of the population which is estimated to wield $2 trillion in spending power. The organization’s leadership learned that members were becoming increasingly dissatisfied with their services. An increasing number of current members were not renewing after just one year. Even worse, prospective and current members alike were questioning the value of membership.

Our challenge was to identify the membership-facing operational issues that contributed to declining renewals and make strategic recommendations to deal with these issues. We then provided an implementation roadmap to help the client out our recommendations. Pleased with our suggestions, the client asked us to facilitate leadership sessions to help secure support and funding, which resulted in an opportunity to help the client manage the execution of our plan.

How We Solved It

Trillium helped realign and redesign call center and fulfillment processes to increase efficiency and improve member experience.

Results

  • Saved $4.5 million annually by optimizing membership kit fulfillment processes
  • Saved $500.000 in membership card distribution costs
  • Generated additional annual income of $750,000 through early opt-in to third- party discount offers

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