Success Stories

Our client’s success in meeting their goals is our most important objective.

Quality Assurance for IT Development Projects

Quality Assurance for IT Development Projects

This fleet management and leasing company needed a better way to track vehicle life-span and for online customers to compare and select the best vehicles for their specific needs. As one of the largest fleet leasing companies in the United States, they manage more than 300,000 vehicles and provide fleet leasing services to many Fortune 500 companies. This client was using a combination of custom built applications and spreadsheets to configure vehicles, calculate their life-cycle analysis (i.e., LCA - total cost of ownership) and compare vehicle costs for their clients. These calculations and vehicle comparisons were a highly manual, non-standardized and time consuming process. The bulk of the effort completed via spreadsheets that were not always consistent across the company, resulting in possibly erroneous dollar amounts.

The goals of the this project were to develop a consolidated, intuitive online resource to help corporate fleet users compare and select the best vehicles for their needs based on multiple criteria, to produce a standardized LCA process for selected vehicles with accurate pricing and to create and publish templates for use in ordering.

How We Solved It

Trillium positioned Quality Best Practices to improve the quality of the application code being delivered and to align quality expectations between the business and IT organizations

Results

  • Testing process and effort became more organized, structured and predictable
  • Quality of code improved considerably as the project approached production deployment date
  • Quality expectations of the solutions were in alignment between the business and IT organizations as final sign-off was collected prior to g

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Streamlined Testing and Defect Resolution

Streamlined Testing and Defect Resolution

The world’s largest communications holding company engaged Trillium to help streamline the process of capturing and fixing severe defects of a customer-facing web portal for online service orders in the United States. The client upgraded this system with major version releases three times a year and each upgrade caused a slew of bugs that needed to be repaired. The test teams often caught defects before the new version was released, but there was no clear process to identify and prioritize the errors, and then assign them to the correct technician. With over 100 back-end applications and many teams of technicians, some issues were difficult to identify and the ones they could find took 16-24 hours to resolve.

Therefore, in addition to catching the errors, the client also needed a better way to fix them. They needed a solution that would help reduce defect resolution time and put processes in place to ensure that support resources could handle high ticket volumes in the future. As a result of these issues, customers would experience problems in completing their online service orders, leading frustrated customers to call and complain. Trillium was charged to catch and fix defects before they triggered a negative customer experience

How We Solved It

Trillium streamlined the defect detection and prioritization processes to speed error resolution and ensure a positive customer experience

Results

  • Prioritized Severity 1 and 2 defect fixes to reduce resolution time by 50 percent
  • Streamlined the testing workflow for improved efficiency
  • 20 percent improvement in fixing errors at the root cause

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Large-Scale Workforce Management System

Large-Scale Workforce Management System

A premier railroad company in need of a workforce management overhaul must first build stakeholder buy-in. Despite its leadership in the transportation and logistics industry, the company was still using the antiquated method of roll call to track employee attendance in the field. This process failed to meet reporting regulations, such as who was present, what training or qualifications they have, what was accomplished, who was the project leader and how many hours they worked. The client needed to update and optimize workforce management processes and tools – a project that would impact approximately 10,000 workers in the field.

Although they wanted to move forward, they struggled to obtain agreement and alignment of key stakeholders. The absence of a comprehensive program picture, execution plan, program governance structure and communication plan—combined with an inability to clearly articulate the value of their business case—added up to a major obstacle to gaining senior management approval.

How We Solved It

Trillium developed a project roadmap that stakeholders could buy into and streamlined workforce management in the field

Results

  • Developed standardized requirements and governance to win senior management approval
  • Ensured compliance with government and union regulations on project reporting
  • Enabled more accurate and compliant attendance reporting in the field

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