Trillium Insights

Thoughts and Insights from Trillium's Practice Leaders

What’s the difference between a user story and a task?

What’s the difference between a user story and a task?

Well that’s an easy question, I thought. I began to think and realized it wasn’t actually such an easy difference after all. I’d been using the two terms, "user story' and “task” for years, and they seemed pretty distinct in my head. User stories were on the ... Continue reading…

Avoiding a CRM Selection & Implementation Mistake

Avoiding a CRM Selection & Implementation Mistake

Many organizations want to quickly implement Customer Relationship Management systems to manage their sales channel and customers.  A recent CIO.com article by Jennifer Lonoff Schiff lists a number of mistakes organizations make during the system selection and subsequent CRM implementation.&n... Continue reading…

When Does an RFP Become an RF-Not?

When Does an RFP Become an RF-Not?

Trying to get the correct response back from vendors during technology selection can result in lots of extraneous time and effort – and not getting you the result you want. In a recent post on CIO.com, Stephanie Overby paints a different picture - due to the often rigid constraints put on RF... Continue reading…

How do we get from here to there?

How do we get from here to there?

Many companies determine they have a business problem that they want to solve and then they quickly head down the path of finding the technology solution to the problem. Sometimes, key questions do not get asked in the haste to resolve the problem: What are the business requirements that ar... Continue reading…