Success Stories

Our client’s success in meeting their goals is our most important objective.

Trillium Helps Medical Trade Association Source New Chief Information Officer

Trillium Helps Medical Trade Association Source New Chief Information Officer

Trillium’s client is a major medical trade association in organizational transition.  The new management structure wished to change the direction of its Information Technology (IT) infrastructure to meet the growing demands of its user base.  That growth caused the client to seek outside assistance in sourcing a new Chief Information Officer (CIO.) 

The client’s specific requirements for its new CIO, included not-for-profit leadership experience, strategic IT planning and alignment experience, turnaround experience, cloud-based and internal services management experience, multi-site experience, HIPAA compliance and security background, communication skills, and organizational transformation experience.

How We Solved It

Trillium worked with corporate management in a structured approach to sourcing the new CMO. This included:

    Search assessment to provide the engagement’s foundation
    Launching the search by identifying the interview team and establishing candidate requirements
    Conducting status meetings and a formal midpoint review to ensure being on track and minimize course corrections
    Presenting qualified candidates to the client
    Initiating the selection process, including interviews, assessments, and final interview(s)
    Selecting the candidate
    Completing the selection process, including reference checks, offer negotiations, and onboarding timeline
    Conducting post-selection 90-day follow-up to ensure match between candidate and client

Results

  • Better cooperation and communication between IT and the rest of the organization, resulting in a greater trust relationship
  • Vision for a cohesive technology strategy moving forward
  • Client’s users have more confidence that their initiatives will be addressed in a timely manner

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Trillium Helps Consumer Products Company Source New Chief Marketing Officer

Trillium Helps Consumer Products Company Source New Chief Marketing Officer

Trillium’s client is a major consumer products company trying to change in a challenging environment.  Management wished to change the direction of its marketing strategy to offset the aging demographic of its customer base and subsequent market erosion.  This caused the client to seek outside assistance in sourcing a new Chief Marketing Officer (CMO) who could work with the Chief Executive Officer (CEO) and the executive team to refine and drive business strategy. 

The client had specific requirements for its new CMO, including best practice support for eCommerce marketing and merchandising, experience with Google Analytics and other programs to measure website statistics, experience with online ordering processes, and demonstrated growth in eCommerce channels.

How We Solved It

Trillium worked with corporate management in a structured approach to sourcing the new CMO. This included:

    Search assessment to provide the engagement’s foundation
    Launching the search by identifying the interview team and establishing candidate requirements
    Conducting status meetings and a formal midpoint review to ensure being on track and minimize course corrections
    Presenting qualified candidates to the client
    Initiating the selection process, including interviews, assessments, and final interview(s)
    Selecting the candidate
    Completing the selection process, including reference checks, offer negotiations, and onboarding timeline
    Conducting post-selection 90-day follow-up to ensure match between candidate and client

Results

  • Identified a more targeted channel strategy
  • Developed new product licensing strategies
  • Reduced the average customer age by 15+ years
  • Measurably improved bottom line and top line performance

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Security Certification for an Insurance Payment Integrity Firm

Security Certification for an Insurance Payment Integrity Firm

Trillium’s client is an insurance payment integrity consulting firm.  Due to the client’s expanding customer base and concerns with Health Insurance Portability and Accountability (HIPAA) data concerns, specifically related to protected health information (PHI,) the client wanted to obtain expanded security credentials with the Health Information Trust Alliance (HITRUST.)       

To obtain the HITRUST certification, the client needed to complete numerous activities in a specific time frame related to the Common Security Framework (CSF) created for organizations that create, share, store or access sensitive or regulated health data.  The client had numerous specific requirements that needed to be satisfied within a collapsed time frame.  As the deadline for completion approached, the client determined they needed assistance driving resolution of these action items. 

How We Solved It

Trillium to brought rigor and organization to the issue remediation process.  These requirements were related to physical and cyber security, CSF policies and procedures, and documentary evidence that HITRUST requirements were being met by the client.  We reviewed the open items to determine the level of expertise needed to remediate them.  To that end, we brought in Subject Matter Experts (SMEs) to drive the remediation of the items, while also assisting on activities where multiple actions were required.  Trillium ensured that the issues were resolved on time so that the onsite inspection by HITRUST could be scheduled for final approval.

Results

  • Client’s technical and physical security was enhanced by meeting HITRUST requirements
  • All open issues were resolved on time by creating CSF policies and procedures, documenting PHI security, and providing documentary evidence
  • Client was able to schedule the final site visit to obtain HITRUST certification so they can attract future clients for their services

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Improving HIPAA Security in a Rapidly Expanding Space

Improving HIPAA Security in a Rapidly Expanding Space

Trillium’s client is an insurance payment integrity consulting firm with a rapidly expanding client base, creating an increased risk profile for data under its control. That growth, along with customer concerns about data security, caused the client to seek outside assistance in reviewing and auditing its physical and cyber security.  Several factors contributed to the client’s concerns about security, including: a lack of security tooling or data; a soft security roadmap requiring review and remediation; existing improvements to security and analytics were neither aligned nor prioritized within the technology landscape; inconsistent HIPAA documentation; and, concerns about business continuity.

How We Solved It

Trillium reviewed and assessed the current state of the client’s security processes and technology, and drafted a risk reduction plan.  Aspects of the project included: executing a HIPAA assessment security framework; creating a security risk assessment worksheet; creating a document laying out the highest priority tasks and a security roadmap; and, benchmarking risks compared to industry averages.

Results

  • Documented remediation has the potential to substantially reduce the client’s security risks
  • Client has a path forward for consistent HIPAA documentation
  • Customers and potential customers will have greater confidence in the client’s data security and privacy

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