Success Stories

Our client’s success in meeting their goals is our most important objective.

Maximizing Not-for-Profit Productivity by Minimizing Customization

Maximizing Not-for-Profit Productivity by Minimizing Customization

This major not-for-profit organization specializes in product distribution to its member agencies throughout the Unites States.  The member agencies, in turn, distribute products to needy population in their areas.  While the organization doesn’t warehouse any product, it has very specific activities concerning its supply chain and distribution areas, and its current Enterprise Resource Planning (ERP) System was struggling to keep up with growth.  Required financial reporting had become more difficult and increasingly manual.  In order to create needed reports, the client’s financial staff had to create different desktop applications and databases that were very complex in comparison with their resulting rudimentary reports.  The ERP also had to interface with a number of back office systems, which was made more difficult every time an interface with each required modifications.   
The existing ERP was numerous levels out-of-date and no longer supported by its vendor.  Due to multiple customizations applied to it, required modifications to the system had become difficult, time-consuming, expensive, and nearly impossible to maintain. Both the organization’s business staff and the IT organization were frustrated with amount of maintenance necessary.  Both the business staff and IT agreed that the time had come to investigate ERP systems that would satisfy the client’s unique requirements through; middleware instead of customizations; demonstrated use in the not-for-profit sector for supply chain, fund accounting, and reporting; and, a Software-as-a-Service (SaaS) model to streamline hosting and ensure that system updates would occur on a predetermined schedule to minimize customizations and hosting expenses.

How We Solved It

Trillium used its Proprietary Vendor/ Software selection process to identify the best ERP solutions and implementation vendors to meet the client’s needs.  We reviewed the client’s existing systems to identify their go-forward business and technical requirements.  We created use cases with the client so potential vendors could understand their unique requirements, and could be used for testing during the implementation of the chosen system.  After the selection process and client demonstrations, Trillium assisted the client in selecting a SaaS-based ERP system that best met its business and technical requirements with a minimum of customizations.

Results

  • Client had standard ERP functionality including needed not-for-profit processing and reporting
  • Client had simpler customizations and interfaces to back office systems through middleware
  • Client had complete buy-in from all key stakeholders on the software selected and the vendor to perform the implementation

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Quality Assurance for IT Development Projects

Quality Assurance for IT Development Projects

This fleet management and leasing company needed a better way to track vehicle life-span and for online customers to compare and select the best vehicles for their specific needs. As one of the largest fleet leasing companies in the United States, they manage more than 300,000 vehicles and provide fleet leasing services to many Fortune 500 companies. This client was using a combination of custom built applications and spreadsheets to configure vehicles, calculate their life-cycle analysis (i.e., LCA - total cost of ownership) and compare vehicle costs for their clients. These calculations and vehicle comparisons were a highly manual, non-standardized and time consuming process. The bulk of the effort completed via spreadsheets that were not always consistent across the company, resulting in possibly erroneous dollar amounts.

The goals of the this project were to develop a consolidated, intuitive online resource to help corporate fleet users compare and select the best vehicles for their needs based on multiple criteria, to produce a standardized LCA process for selected vehicles with accurate pricing and to create and publish templates for use in ordering.

How We Solved It

Trillium positioned Quality Best Practices to improve the quality of the application code being delivered and to align quality expectations between the business and IT organizations

Results

  • Testing process and effort became more organized, structured and predictable
  • Quality of code improved considerably as the project approached production deployment date
  • Quality expectations of the solutions were aligned between the business and IT as final sign-off was collected prior to going live

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