Success Stories

Our client’s success in meeting their goals is our most important objective.

Streamlined Printer Operations Management using Zero-Based Budgeting

Streamlined Printer Operations Management using Zero-Based Budgeting

Trillium’s client is a large international food distribution organization that serves a large portion of the USA.  Numerous brands are distributed under this umbrella company.  While the company has been experiencing significant growth through acquisition in the last several years, it has also undertaken a substantial effort to consolidate numerous technology areas within the organization.  The company wanted to identify and understand all aspects of its print operation to align with a directive to reduce printer volume, consolidate vendors and support, and control expenses through centralizing the purchasing, leasing, and support of its print devices at over 1000 sites nationally. 

However, the client needed to identify its inventory of printers, vendors, and contracts; it had also issued a Request for Proposal for print leases and services that required analysis.  The client was also instituting Zero-Based Budgeting (ZBB) and directed that printer acquisition requests be included in that process.  To execute on that strategy, the client needed a broad skillset including operations and project management to work with the project team.

How We Solved It

An overall project management and operational strategy was conducted to assess the organization’s overall printing environment to reduce printer volume, consolidate operations, and reduce cost. The Client engaged Trillium to review its print technology operation with an eye toward consolidating services soon.  Trillium worked with corporate management and support teams as well as coordinating with numerous departments to jump start the analysis of the landscape.  The client had previously issued a Request for Proposal (RFP) for print leases and attendant services, and required an analysis of those responses.  In addition to analyzing the responses, Trillium validated RFP information and costs, updating them as needed.  Trillium also worked on obtaining specific information on printer sites, including site visits and interviews, to gain comprehensive information on printer counts, contracts, and maintenance costs to begin to renegotiate existing contracts at reduced costs.  Trillium then assisted the client with negotiations for a Master Services Agreement with the finalist vendor and attendant Statement(s) of Work.  ZBB procedures were used for acquisition of new printers.

Results

  • Impact of the current print environment compared to the future environment will realize significant financial saving
  • New standard acquisition processes including ZBB will give the client more control and visibility over its print environment.
  • New processes will be extended to the client’s international operations.

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Improving Operational and Technological Scalability for a Healthcare Services Organization

Improving Operational and Technological Scalability for a Healthcare Services Organization

Trillium’s client is a Healthcare Services Organization that has experienced a great deal of expansion and growth.  This has stretched its technology infrastructure and services, and the organization found itself unable to focus on executing its long-term product strategy.  The client’s growth has outpaced its technology’s ability to scale to its growth patterns, impacting its customer satisfaction and retention.  Overwhelmed support teams have had difficulty responding to, triaging, and determining causes to repair system outages, which were often caused by software and infrastructure changes.  Further, the operations area was not able to respond to and support customers per SLAs.

How We Solved It

Trillium reviewed the client’s technology enterprise to best determine a path forward.  The analysis included identifying root causes of the challenges related to infrastructure, architecture, development, and operations organizations; developing a 30/60/90-day stabilization plan; and, driving the cross-functional stabilization initiative throughout the organization.

Results

  • Reduced outage frequency by 92%
  • Increased compliance with SLAs from 35% to 87%
  • Achieved stability necessary to allow the organization to execute on its long-term product strategy
  • Allowed technical resources to shift from fire-fighting to new product development

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Improving Privacy and Security at a Hospice Provider

Improving Privacy and Security at a Hospice Provider

Trillium’s client is a hospice provider that had recently completed the merger of three (3) long-term care organizations.  Through that merger, the hospice provider experienced a great deal of expansion and growth, and, thus, has undertaken a significant effort to consolidate and standardize its security and privacy processes.   

The merger of Trillium’s client from 3 organizations into a single entity presented challenges that required remediation, both from a managerial and technical perspective.  Prior to the merger, each organization had its own set of IT systems, policies, and procedures, causing staff confusion in the merged organization, resulting in selective adherence to the governance processes.   

Also, staff in the merged organization did not have an adequate understanding of regulatory gaps within the technology ecosystem, and did not have a standardized risk management approach.  Knowledge and documentation gaps in the merged organization risked the client’s ability to pass a Federally-mandated HIPAA audit, failure of which could result in significant fines.   

How We Solved It

Trillium worked with corporate management and support teams to analyze the client’s technology landscape, including documenting the current state of technology governance, baselining the organization against industry standards, and identifying and prioritizing privacy and security gaps.

Trillium’s resulting assessment included an understanding of security and privacy needs of the organization, creating and driving a remediation roadmap, creating a common language for governance, and training the client’s team on common governance and HIPAA tracking.

Results

  • A single set of documented privacy and security policies and procedures for the merged organization, resulting in policy clarity and consist
  • Established a common Risk Management Language and Tracking Framework for HIPAA compliance
  • Passed the HIPAA security and privacy audit

Learning Manager Finds Passion in New Job

A Senior Talent Manager’s role in a financial services firm was eliminated as a result of a major restructuring.    She had worked for the company for over 7 years and was looking for an approach to find a new opportunity.  After spending several weeks reviewing the job boards, she came to the conclusion that she needed to identify another approach.  She was a strong networked and new that networking was the key, but she needed a framework to help position her for success.

How We Solved It

The Learning Management professional went through the Rapid Results Road-mapping session.  It provided her with great insight into the following:

    How her skills translated into different potential roles
    Who she should be focused on meeting with
    How her past results should be communicated to potential hiring managers

Within 6 weeks, she accepted a learning principal role in a national professional services firm.

Results

  • "The Rapid Results process enabled me to profile the companies I should target"
  • "I gained a framework to measure my progress, and I knew that the focus the road-map provided would accelerate my job search"