Success Stories

Our client’s success in meeting their goals is our most important objective.

Integrating Disparate CRM Systems in the Cloud

Integrating Disparate CRM Systems in the Cloud

Trillium was able to help this large healthcare information group integrate the disparate CRM systems in the cloud. Having grown through mergers and acquisitions, the company had multiple, disparate sales and CRM systems. Previous attempts to integrate the systems had failed, so the company had three sets of price lists, commission structures, product lists, and CRM data. This disconnect had an adverse effect on sales productivity and operational efficiency.

The client was a market-leading information products company serving more than 2,000 hospitals and large U.S. pharmaceutical manufacturers in the healthcare industry. The company maintains one of the nation’s largest healthcare databases, which contain data on more than 25 million discharges per year from nearly 3,000 hospitals, representing over 75 percent of all discharges. After a third attempt at implementing a major enterprise initiative was in jeopardy, our challenge was to identify specific problem areas and to develop and carry out effective solutions.

How We Solved It

Trillium helped the company first overcome organizational and procedural issues and then develop its own cloud-based enterprise-wide CRM solution

Results

  • Realized a 40% gain in operating efficiency
  • Achieved cost savings by retiring two legacy sales force automation systems
  • Substantially increased the company’s valuation when acquired

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Managing Vendors to Drive Growth

Managing Vendors to Drive Growth

Trillium developed a vendor performance initiative to increase sales and drive growth of a Midwest-based general merchandise and grocery retailer. With over 200 locations and $12 billion in annual sales, this client is one of the largest of its kind but was actively expanding and needed to find ways to increase sales and drive margin growth.

Vendor performance was a key area in which it could drive significant business improvements and had spent 3 years conducting a series of pilots and short-term initiatives to ascertain which one would best meet their needs. They were caught in a cycle of analysis and were struggling to move forward. Trillium was engaged to help move them beyond the analysis phase and rapidly implement their vendor performance vision and initiative.

How We Solved It

Trillium developed a strategy to structure the client’s vendor performance vision and accompanying collaborative processes to jump-start deployment

Results

  • Produced vendor performance strategy to drive business improvement
  • Built automated vendor measurement tools
  • Helped client immediately realize $2.2M+ in benefits with the possibility of annual savings of $100M+

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Internal Social Media Product Launch

Internal Social Media Product Launch

This ERP Software User Group needed to launch a social media community on its website within in a tight timeframe. This organization represents 100,000 individuals at 3,200 companies in 17 industries, 90 Special Interest Groups and has 37 chapters across the US and Canada. Trillium was engaged to help add two new social networking products to its website. Research indicated that members wanted a database of service providers that included ratings and reviews generated by other members, and a tool that allowed members to build and manage a network of their peers online.

Development was behind schedule because requirements had not been finalized and there was no overall project plan that integrated efforts of marketing, member services, engineering and QA. The products were in danger of not launching on time, which would have a material impact on the association’s ability to generate new revenue in the future.

How We Solved It

Trillium led a comprehensive analysis and re-plan of the project and technology selection with the introduction of new tools and processes, followed by project management within a rapid deployment framework

Results

  • A cross-functional launch plan to ensure on-time project deployment in time for the client’s annual meeting
  • Ad server system selection to aid revenue generation
  • Repeatable, rapid project management processes for future deployments

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Integrating Development Methodologies

Integrating Development Methodologies

Helping global technology companies work together can be a daunting task. A leading provider of internet content and communication services was actively engaged in a strategic alliance with one of the world’s largest telecommunications firms to help launch a suite of high-bandwidth fiber-optic digital TV, Internet service, and digital home phone service. This evolution in digital communication and entertainment would marry the powerful networking capabilities of the telecom company with the rich content, search engine, and e-mail capabilities of Trillium’s client for a truly integrated communications experience.

Unfortunately, the project was doomed to fail. Despite the great concept, high-end technology and extensive expertise of the two companies involved, their development teams came from drastically different corporate cultures and project management styles. As a result, the project was plagued by missed deadlines and disagreements that ground development to a halt, wasting valuable time and money. Leaders from both companies were ready to pull up stakes and abandon the project when they called Trillium for help.

How We Solved It

Trillium created its own development framework with a focus on mitigating risk and integration points to ensure on-time project delivery

Results

  • Overcame barriers to disparate project management styles
  • Improved management and support of testing infrastructure
  • Mitigated risk to ensure project delivery on-time and on-budget

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