Success Stories

Our client’s success in meeting their goals is our most important objective.

Streamlined Printer Operations Management using Zero-Based Budgeting

Streamlined Printer Operations Management using Zero-Based Budgeting

Trillium’s client is a large international food distribution organization that serves a large portion of the USA.  Numerous brands are distributed under this umbrella company.  While the company has been experiencing significant growth through acquisition in the last several years, it has also undertaken a substantial effort to consolidate numerous technology areas within the organization.  The company wanted to identify and understand all aspects of its print operation to align with a directive to reduce printer volume, consolidate vendors and support, and control expenses through centralizing the purchasing, leasing, and support of its print devices at over 1000 sites nationally. 

However, the client needed to identify its inventory of printers, vendors, and contracts; it had also issued a Request for Proposal for print leases and services that required analysis.  The client was also instituting Zero-Based Budgeting (ZBB) and directed that printer acquisition requests be included in that process.  To execute on that strategy, the client needed a broad skillset including operations and project management to work with the project team.

How We Solved It

An overall project management and operational strategy was conducted to assess the organization’s overall printing environment to reduce printer volume, consolidate operations, and reduce cost. The Client engaged Trillium to review its print technology operation with an eye toward consolidating services soon.  Trillium worked with corporate management and support teams as well as coordinating with numerous departments to jump start the analysis of the landscape.  The client had previously issued a Request for Proposal (RFP) for print leases and attendant services, and required an analysis of those responses.  In addition to analyzing the responses, Trillium validated RFP information and costs, updating them as needed.  Trillium also worked on obtaining specific information on printer sites, including site visits and interviews, to gain comprehensive information on printer counts, contracts, and maintenance costs to begin to renegotiate existing contracts at reduced costs.  Trillium then assisted the client with negotiations for a Master Services Agreement with the finalist vendor and attendant Statement(s) of Work.  ZBB procedures were used for acquisition of new printers.

Results

  • Impact of the current print environment compared to the future environment will realize significant financial saving
  • New standard acquisition processes including ZBB will give the client more control and visibility over its print environment.
  • New processes will be extended to the client’s international operations.

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Analyzing Technology Processes at a Fraud Prevention Association

Analyzing Technology Processes at a Fraud Prevention Association

Trillium’s client is an insurance organization dedicated to assisting in the profitability of the insurance industry.  Numerous companies and strategic partners comprise its membership.  Data received from member organizations is aggregated and used for predictive analytics to assist in the organization’s mission.  The organization has grown significantly in the last several years, potentially significantly increasing the number of members that will be leveraging the organization’s services along with the demand on its technology infrastructure.   
Our client recently did a survey of its organization and the results showed an apparent gap between the existing technical work to be performed and the available IT resources to perform them.  In addition, Management wanted to ensure that IT is well positioned to support additional growth opportunities.  Client Management was proactive and determined that an assessment was needed to understand any risks with current IT staff and infrastructure.  This would include bench-marking the staff and technology infrastructure organization against its peers, which would assist in evaluating any action to mitigate risks within IT.  The analysis will allow our client to make immediate decisions about their current systems, along with the organization and processes supporting their technology environment. 

How We Solved It

Areas to be reviewed included organizational structure, staffing, infrastructure, operating procedures, security assessments, security audits, and business continuity.  Trillium first interviewed key stakeholders to determine a baseline for how well technology was performing against the client’s expectations.  Following the interviews, Trillium used our standard methodology in order to facilitate the assessment with an Information Technology Infrastructure Library (ITIL) baseline analysis, and a System Development Lifecycle (SDLC) baseline analysis of all project phases.  In addition, Trillium weighted business risk strategy and understand probability of occurrence, as well as performing a peer organization benchmark analysis. 

Findings from the analysis indicated that the SDLC is the largest risk area, followed by IT Strategy Finally, better communication between IT and the business is needed, by formally defining and managing interactions, as well as by including IT leadership in the group of organizational department heads. 

The findings and recommendations were consolidated into a report that Trillium presented to key client executives and IT leadership to allow visibility and buy-in across client leadership.

Results

  • Began SDLC improvement by establishing standard project management process, defining metrics, and formalizing intake, tracking, and reportin
  • Began to strategically align the IT Organization with the business and pushing IT out of its comfort zone
  • Began to develop better communication vehicles by creating prioritization for projects, status reporting, and formal cadence for delivering

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Successfully Predicting Failures

Successfully Predicting Failures

Large airlines tie up millions of dollars each year holding inventory of excess parts in order to support the unplanned replacing of parts.  They spend millions of dollars each year moving those parts from one maintenance location to another in order to ensure that they have the parts on hand when they have to perform maintenance on their planes.

The stocking levels for the spare parts were often determined based on actual usage requirements and limited forecasts.  Not having the needed part on hand in the right maintenance location caused out of stock conditions which grounds aircraft that cost the airlines money, negative impacts consumer experiences, and negatively impacts the reliability numbers that the airlines are measured against.  In order to limit this, airlines hold excess inventory which costs them millions of dollars a year.  Without analytical tools, there was no ability to see trends in part usage aside from raw historical use. The airline was also not able to determine if maintenance should be done earlier than scheduled when the part and the plan were in the same location.

How We Solved It

Trillium was brought in to manage the requirements gathering, data mining, design and implementation of new Supply Chain Software and predictive analytics solutions and then coordinate the activities of 6 best of breed consulting companies to implement these new tools.  Trillium also designed and developed tools to simplify the integration of these new tools into the airlines legacy environment.  In addition, Trillium designed and developed key reporting components to support the clients decision making process.

Results

  • Management of over 450,000 bin locations is no longer a manually intensive and reactive activity.
  • Procurement of parts is now done objectively using forecasts with measurable error rates allowing departments to make decisions based on rel
  • Annual carrying cost for parts was reduced by over $100 million
  • Shipping costs were reduced by over $50 million a year transferring parts between maintenance facilities.
  • Tight integration with the existing legacy system reduces the risk of unnecessary overstocking and stock-outs.

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Predicting Patient Readmittance

Predicting Patient Readmittance

Most healthcare organizations are drowning in data but are challenged to gain reliable, actionable insights from this information.  It is in the form of physician notes, registration forms, discharge summaries, documents and more.  This data is doubling every five years.  Different from machine-ready data, this content lacks structure and is arduous for healthcare enterprises to include in business analysis and therefore is routinely left out. As a result, millions of patient notes and records often sit unavailable in separate clinical data silos. This content contains valuable information, but there’s historically been no easy way to analyze it.  While there’s no silver bullet for preventing all re-admissions, hospitals and health providers can take action to significantly decrease the occurrence.

More than 80% of the client’s data was unstructured. It was in the form of physician notes, registration forms, discharge summaries, echocardiograms, and other medical documents.  The client knew they had to leverage their wealth of unstructured information to discover new, population-specific clinical and operational insights and significantly reduce the occurrence of high cost CHF re-admissions by proactively identifying patients likely for re-admission and introducing early interventions to reduce cost, mortality rates, and improve patient quality of life.

How We Solved It

Trillium managed the data mining, modeling and implementation team that introduced a healthcare industry software offering that combined content analytics and natural language processing technology that helped both the health care providers and payers improve patient care and reduce costs.
Leading the entire project and predictive analytics solution team while working directly with a world leader in natural language processing, Trillium was able to provide a Content and Predictive Analytics solution that allowed the client to extract relevant clinical information from vast amounts of patient data to better analyze the past, understand the present, and predict future outcomes.

Combining natural language technology with predictive analytics allowed the client to identify the root causes of hospital re-admissions, and the ways it could decrease preventable multiple hospital visits.

Results

  • By predicting readmission candidates and introducing mitigating strategies, the client reduced costly and preventable readmissions by 7%
  • Eliminated the need for traditional analysis a resource intensive task and transformed raw information into healthcare insight quickly.
  • Revealed trends, patterns, deviations, and the probability of outcomes. Enabled client to derive insight in minutes versus weeks or months.

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