Success Stories

Our client’s success in meeting their goals is our most important objective.

Improving Privacy and Security at a Hospice Provider

Improving Privacy and Security at a Hospice Provider

Trillium’s client is a hospice provider that had recently completed the merger of three (3) long-term care organizations.  Through that merger, the hospice provider experienced a great deal of expansion and growth, and, thus, has undertaken a significant effort to consolidate and standardize its security and privacy processes.   

The merger of Trillium’s client from 3 organizations into a single entity presented challenges that required remediation, both from a managerial and technical perspective.  Prior to the merger, each organization had its own set of IT systems, policies, and procedures, causing staff confusion in the merged organization, resulting in selective adherence to the governance processes.   

Also, staff in the merged organization did not have an adequate understanding of regulatory gaps within the technology ecosystem, and did not have a standardized risk management approach.  Knowledge and documentation gaps in the merged organization risked the client’s ability to pass a Federally-mandated HIPAA audit, failure of which could result in significant fines.   

How We Solved It

Trillium worked with corporate management and support teams to analyze the client’s technology landscape, including documenting the current state of technology governance, baselining the organization against industry standards, and identifying and prioritizing privacy and security gaps.

Trillium’s resulting assessment included an understanding of security and privacy needs of the organization, creating and driving a remediation roadmap, creating a common language for governance, and training the client’s team on common governance and HIPAA tracking.

Results

  • A single set of documented privacy and security policies and procedures for the merged organization, resulting in policy clarity and consist
  • Established a common Risk Management Language and Tracking Framework for HIPAA compliance
  • Passed the HIPAA security and privacy audit

Quality Assurance for IT Development Projects

Quality Assurance for IT Development Projects

This fleet management and leasing company needed a better way to track vehicle life-span and for online customers to compare and select the best vehicles for their specific needs. As one of the largest fleet leasing companies in the United States, they manage more than 300,000 vehicles and provide fleet leasing services to many Fortune 500 companies. This client was using a combination of custom built applications and spreadsheets to configure vehicles, calculate their life-cycle analysis (i.e., LCA - total cost of ownership) and compare vehicle costs for their clients. These calculations and vehicle comparisons were a highly manual, non-standardized and time consuming process. The bulk of the effort completed via spreadsheets that were not always consistent across the company, resulting in possibly erroneous dollar amounts.

The goals of the this project were to develop a consolidated, intuitive online resource to help corporate fleet users compare and select the best vehicles for their needs based on multiple criteria, to produce a standardized LCA process for selected vehicles with accurate pricing and to create and publish templates for use in ordering.

How We Solved It

Trillium positioned Quality Best Practices to improve the quality of the application code being delivered and to align quality expectations between the business and IT organizations

Results

  • Testing process and effort became more organized, structured and predictable
  • Quality of code improved considerably as the project approached production deployment date
  • Quality expectations of the solutions were aligned between the business and IT as final sign-off was collected prior to going live

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Streamlined Testing and Defect Resolution

Streamlined Testing and Defect Resolution

The world’s largest communications holding company engaged Trillium to help streamline the process of capturing and fixing severe defects of a customer-facing web portal for online service orders in the United States. The client upgraded this system with major version releases three times a year and each upgrade caused a slew of bugs that needed to be repaired. The test teams often caught defects before the new version was released, but there was no clear process to identify and prioritize the errors, and then assign them to the correct technician. With over 100 back-end applications and many teams of technicians, some issues were difficult to identify and the ones they could find took 16-24 hours to resolve.

Therefore, in addition to catching the errors, the client also needed a better way to fix them. They needed a solution that would help reduce defect resolution time and put processes in place to ensure that support resources could handle high ticket volumes in the future. As a result of these issues, customers would experience problems in completing their online service orders, leading frustrated customers to call and complain. Trillium was charged to catch and fix defects before they triggered a negative customer experience

How We Solved It

Trillium streamlined the defect detection and prioritization processes to speed error resolution and ensure a positive customer experience

Results

  • Prioritized Severity 1 and 2 defect fixes to reduce resolution time by 50 percent
  • Streamlined the testing workflow for improved efficiency
  • 20 percent improvement in fixing errors at the root cause

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Integrating Development Methodologies

Integrating Development Methodologies

Helping global technology companies work together can be a daunting task. A leading provider of internet content and communication services was actively engaged in a strategic alliance with one of the world’s largest telecommunications firms to help launch a suite of high-bandwidth fiber-optic digital TV, Internet service, and digital home phone service. This evolution in digital communication and entertainment would marry the powerful networking capabilities of the telecom company with the rich content, search engine, and e-mail capabilities of Trillium’s client for a truly integrated communications experience.

Unfortunately, the project was doomed to fail. Despite the great concept, high-end technology and extensive expertise of the two companies involved, their development teams came from drastically different corporate cultures and project management styles. As a result, the project was plagued by missed deadlines and disagreements that ground development to a halt, wasting valuable time and money. Leaders from both companies were ready to pull up stakes and abandon the project when they called Trillium for help.

How We Solved It

Trillium created its own development framework with a focus on mitigating risk and integration points to ensure on-time project delivery

Results

  • Overcame barriers to disparate project management styles
  • Improved management and support of testing infrastructure
  • Mitigated risk to ensure project delivery on-time and on-budget

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