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Trillium Solutions Group, Inc. is a professional services firm headquartered in Chicago that provides technology consulting and strategic sourcing services. Continue »

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Maintaining Data Privacy in the Contact Center

Most of us have interacted with a contact center and heard the phrase “This call may be recorded for quality or training purposes”.  GDPR and some of the new US-based state-wide privacy regulation have an impact on the policies and business process for call centers.  One of t...

Increased Cybersecurity and Data Privacy Requirements

On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) went into effect.  GDPR is the legal set of guidelines for the collection and processing of personal information within the European Union (EU.)   GDPR rules impacts organization that offer goods a...

How do you manage GDPR security incidents?

General Data Protection Regulation (GDPR) is the legal set of guidelines for the collection and processing of personal information by organizations within the European Union (EU.) GDPR also applies if personal data of an EU resident is maintained, regardless of where the organization is located, s...

How do you respond to GDPR security incidents?

General Data Protection Regulation (GDPR) is the set of legal guidelines for the collection and processing of personal information by organizations within the European Union (EU.) GDPR also applies if personal data of an EU resident is maintained, regardless of where the organization is located, s...

How do you mitigate GDPR security incidents?

General Data Protection Regulation (GDPR) is the legal set of guidelines for the collection and processing of personally identifying information (PII) by organizations within the European Union (EU.) GDPR also applies if the PII of an EU resident is maintained, regardless of where the organization...

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