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Trillium Solutions Group, Inc. is a professional services firm headquartered in Chicago that provides technology consulting and strategic sourcing services. Continue »

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Watson is Relatable

If you search YouTube, you can find the historic Jeopardy episode and watch as IBM’s Super Computer “Watson” blows away Brad Rutter, Jeopardy’s all-time biggest money winner, along with Ken Jennings, the show’s record holder for longest championship streak. The formid...

Customer Experience Can Make or Break an Association

In the past, the journey of an association member was a simple one – a member would begin working within the profession, they would sign up to become a member of the association, they would attend the annual meeting, and they would hopefully see enough value to purchase non-dues revenue rela...

What is the Real Business Impact of a Bad Customer Experience?

Companies that continually deliver poor customer service go out of business very quickly.  Given the availability and ease for customers to switch to a competitor, customers are becoming even less tolerant of poor customer experience.  It does not matter the type of business you have or ...

Why Should I Care About the Customer Experience Our Company Provides?

In New Media‘s 2018 “Serial Switcher” report, it reveals that poor customer service is costing businesses more than $78 billion annually.  That is an increase of over $12 billion from their last report in 2016. The report states that “The number of U.S. consumers w...

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