Trillium was contacted by a large airline that believed strongly in rewarding its employees for their performance. However, despite spending significant capital on reward programs, and having a ... Continue »
Your customer's experience interacting with you will dramatically impact your ability to grow and prosper. Trillium engages with our clients to define and implement a strong customer centric strategy.
No question, today the quality of your customer's interactions with you will dramatically impact your ability to grow and prosper.
In the past, customers placed a premium on organizations that provided experiences that left them feeling that they are special. Now their mantra is "I will settle for nothing less than great experiences," whether the exchange is Business to Business or Business to Consumer.
Ask us about our joint partnership with you to define and implement a strong customer-centric strategy. We focus, with you, on creating and shaping a strong customer-centric vision across functions and all lines of your business interactions. We are highly skilled experts who understand process, technologies and strong business expertise to ensure your vision continues.
Within the contact center, we help align your business requirements and differentiate your customers' experience. Our advice is based on deep experiences working together with Business and IT to help you optimize how customers interact with your business, and identify together areas for customer experience improvements.
By working with our experts you'll uncover and document your current operational performance. Then we develop a target for the future state of the customer experience, identifying gaps, potential required projects and areas requiring investments for the healthy growth of the customer experience movement within your organization. Also integrated into our work with you: your business strategy, people, operational excellence, business process alignment and technology current/future state. Some of our deliverables: A layout of current state through key stakeholder interviews and a thorough review of current contact center objectives, performance, market drivers, strategic business plans, RFI/RFP counsel, and oversight of the vendors.
Our goal? Help you achieve your best, most efficient and effective revenue-generating customer experience so that your entire corporation remains competitive in your changing market and industry. With concrete business priorities driven by these processes you will see new and better ways to manage and automate your customer experience business processes, reducing costs long term, increasing revenue and building a strong and more effective market differentiation.
This for-profit division of a major national Medical Association provides market, clinical, medical, and community information and research services to the healthcare and insurance industries, as well... Continue »
Trillium’s Client is a large public utility company having issues with customer relations. Specifically, when the client had outages, customers were informed about these outages via a non-secu... Continue »
Trillium’s Client is a large banking firm having issues with customer recognition and retention. Changes in its client base, especially in the personal banking/wealth management area, caused i... Continue »