Trillium Insights

Thoughts and Insights from Trillium's Practice Leaders

Watson is Relatable

Watson is Relatable

If you search YouTube, you can find the historic Jeopardy episode and watch as IBM’s Super Computer “Watson” blows away Brad Rutter, Jeopardy’s all-time biggest money winner, along with Ken Jennings, the show’s record holder for longest championship streak. The formid... Continue reading…

Customer Experience Can Make or Break an Association

Customer Experience Can Make or Break an Association

In the past, the journey of an association member was a simple one – a member would begin working within the profession, they would sign up to become a member of the association, they would attend the annual meeting, and they would hopefully see enough value to purchase non-dues revenue rela... Continue reading…

Increased Cybersecurity and Data Privacy Requirements

Increased Cybersecurity and Data Privacy Requirements

On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) went into effect.  GDPR is the legal set of guidelines for the collection and processing of personal information within the European Union (EU.)   GDPR rules impacts organization that offer goods a... Continue reading…

GDPR is here – are you compliant?

GDPR is here – are you compliant?

General Data Protection Regulation (GDPR) is a legal set of guidelines for the collection and processing of personal information within the European Union (EU,) and is scheduled to come into effect on May 25, 2018.  GDPR rules impact companies, government agencies, non-profits, and any other ... Continue reading…