Trillium Insights

Thoughts and Insights from Trillium's Practice Leaders

Why Should I Care About the Customer Experience Our Company Provides?

Why Should I Care About the Customer Experience Our Company Provides?

In New Media‘s 2018 “Serial Switcher” report, it reveals that poor customer service is costing businesses more than $78 billion annually.  That is an increase of over $12 billion from their last report in 2016. The report states that “The number of U.S. consumers w... Continue reading…

Increased Cybersecurity and Data Privacy Requirements

Increased Cybersecurity and Data Privacy Requirements

On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) went into effect.  GDPR is the legal set of guidelines for the collection and processing of personal information within the European Union (EU.)   GDPR rules impacts organization that offer goods a... Continue reading…

How do you manage GDPR security incidents?

How do you manage GDPR security incidents?

General Data Protection Regulation (GDPR) is the legal set of guidelines for the collection and processing of personal information by organizations within the European Union (EU.) GDPR also applies if personal data of an EU resident is maintained, regardless of where the organization is located, s... Continue reading…

How do you respond to GDPR security incidents?

How do you respond to GDPR security incidents?

General Data Protection Regulation (GDPR) is the set of legal guidelines for the collection and processing of personal information by organizations within the European Union (EU.) GDPR also applies if personal data of an EU resident is maintained, regardless of where the organization is located, s... Continue reading…