Trillium Insights

Thoughts and Insights from Trillium's Practice Leaders

Watson is Relatable

Watson is Relatable

If you search YouTube, you can find the historic Jeopardy episode and watch as IBM’s Super Computer “Watson” blows away Brad Rutter, Jeopardy’s all-time biggest money winner, along with Ken Jennings, the show’s record holder for longest championship streak. The formid... Continue reading…

How do Artificial Intelligence (AI) and Machine Learning (ML) help in Cybersecurity?

How do Artificial Intelligence (AI) and Machine Learning (ML) help in Cybersecurity?

If you are running a business or an Information Technology operation, one of the biggest and most pervasive issues you deal with daily is cybersecurity.  In conjunction with security systems, Artificial Intelligence (AI) and Machine Learning (ML) are being used to protect against cyber-attack... Continue reading…

Customer Experience Can Make or Break an Association

Customer Experience Can Make or Break an Association

In the past, the journey of an association member was a simple one – a member would begin working within the profession, they would sign up to become a member of the association, they would attend the annual meeting, and they would hopefully see enough value to purchase non-dues revenue rela... Continue reading…

Maintaining Data Privacy in the Contact Center

Maintaining Data Privacy in the Contact Center

Most of us have interacted with a contact center and heard the phrase “This call may be recorded for quality or training purposes”.  GDPR and some of the new US-based state-wide privacy regulation have an impact on the policies and business process for call centers.  One of t... Continue reading…