Trillium Insights

Thoughts and Insights from Trillium's Practice Leaders

Maintaining Data Privacy in the Contact Center

Maintaining Data Privacy in the Contact Center

Most of us have interacted with a contact center and heard the phrase “This call may be recorded for quality or training purposes”.  GDPR and some of the new US-based state-wide privacy regulation have an impact on the policies and business process for call centers.  One of t... Continue reading…

A New Years Message

A New Years Message

Here at Trillium Solutions Group, we look back at the value we have brought to our clients in 2015 and feel great about the difference we have made.  We are celebrating our accomplishments and we hope you are celebrating yours. Let’s work together to make 2016 an even better year! Continue reading…

Time to Recover

Time to Recover

OK, if I asked, everybody would tell me that they are backing up their data.  And some are even testing their ability to restore data from those backups, but even for those companies that go through that exercise, few of them are aware of how long the recovery process actually takes. The ol... Continue reading…

The evolving meaning of the ‘I’ in CIO

The evolving meaning of the ‘I’ in CIO

Here is a must-read for CIO and IT Leaders with great prespective on how important data integration and intelligence have become to the CIO role. Ginna Raahauge, a veteran of Riverbed and Cisco, now CIO at data integration software specialist Informatica weighs in on the four 'I"s: Infrastruct... Continue reading…