Trillium Insights

Thoughts and Insights from Trillium's Practice Leaders

Watson is Relatable

Watson is Relatable

If you search YouTube, you can find the historic Jeopardy episode and watch as IBM’s Super Computer “Watson” blows away Brad Rutter, Jeopardy’s all-time biggest money winner, along with Ken Jennings, the show’s record holder for longest championship streak. The formid... Continue reading…

How do Artificial Intelligence (AI) and Machine Learning (ML) help in Cybersecurity?

How do Artificial Intelligence (AI) and Machine Learning (ML) help in Cybersecurity?

If you are running a business or an Information Technology operation, one of the biggest and most pervasive issues you deal with daily is cybersecurity.  In conjunction with security systems, Artificial Intelligence (AI) and Machine Learning (ML) are being used to protect against cyber-attack... Continue reading…

What is the Real Business Impact of a Bad Customer Experience?

What is the Real Business Impact of a Bad Customer Experience?

Companies that continually deliver poor customer service go out of business very quickly.  Given the availability and ease for customers to switch to a competitor, customers are becoming even less tolerant of poor customer experience.  It does not matter the type of business you have or ... Continue reading…

Increased Cybersecurity and Data Privacy Requirements

Increased Cybersecurity and Data Privacy Requirements

On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) went into effect.  GDPR is the legal set of guidelines for the collection and processing of personal information within the European Union (EU.)   GDPR rules impacts organization that offer goods a... Continue reading…