Trillium Insights

Thoughts and Insights from Trillium's Practice Leaders

Maintaining Data Privacy in the Contact Center

Maintaining Data Privacy in the Contact Center

Most of us have interacted with a contact center and heard the phrase “This call may be recorded for quality or training purposes”.  GDPR and some of the new US-based state-wide privacy regulation have an impact on the policies and business process for call centers.  One of t... Continue reading…

GDPR is here – are you compliant?

GDPR is here – are you compliant?

General Data Protection Regulation (GDPR) is a legal set of guidelines for the collection and processing of personal information within the European Union (EU,) and is scheduled to come into effect on May 25, 2018.  GDPR rules impact companies, government agencies, non-profits, and any other ... Continue reading…

5 Signs of a Strong Leader

5 Signs of a Strong Leader

I read several articles over the holiday weekend about the traits of an effective leader.  It is a topic that I am passionate about, so I want to share some of what I read and what I took away from the articles.   1. They build trust. Strong leaders know that trust is essential to bu... Continue reading…

Potential versus Production

Potential versus Production

Watson seems to be all over the news lately. From tax preparation IBM Watson and H&R Block, to diagnosing cancer IBM Watson Fighting Cancer, IBM’s AI product seems to be having a resurgence.  I say resurgence because over five years ago Trillium managed projects that successfully in... Continue reading…