Trillium Insights

Thoughts and Insights from Trillium's Practice Leaders

5 Goals of a PM

5 Goals of a PM

These goals are generic to all industries and all types of projects. I set these 5 goals for every project I manage. Goal 1: Finish on time This is the oldest but trickiest goal in the book. It’s the most difficult because the requirements often change during the project and the schedule ... Continue reading…

Customer Experience Can Make or Break an Association

Customer Experience Can Make or Break an Association

In the past, the journey of an association member was a simple one – a member would begin working within the profession, they would sign up to become a member of the association, they would attend the annual meeting, and they would hopefully see enough value to purchase non-dues revenue rela... Continue reading…

Maintaining Data Privacy in the Contact Center

Maintaining Data Privacy in the Contact Center

Most of us have interacted with a contact center and heard the phrase “This call may be recorded for quality or training purposes”.  GDPR and some of the new US-based state-wide privacy regulation have an impact on the policies and business process for call centers.  One of t... Continue reading…

GDPR is here – are you compliant?

GDPR is here – are you compliant?

General Data Protection Regulation (GDPR) is a legal set of guidelines for the collection and processing of personal information within the European Union (EU,) and is scheduled to come into effect on May 25, 2018.  GDPR rules impact companies, government agencies, non-profits, and any other ... Continue reading…