Trillium Insights

Thoughts and Insights from Trillium's Practice Leaders

Maintaining Data Privacy in the Contact Center

Maintaining Data Privacy in the Contact Center

Most of us have interacted with a contact center and heard the phrase “This call may be recorded for quality or training purposes”.  GDPR and some of the new US-based state-wide privacy regulation have an impact on the policies and business process for call centers.  One of t... Continue reading…

Time to Recover

Time to Recover

OK, if I asked, everybody would tell me that they are backing up their data.  And some are even testing their ability to restore data from those backups, but even for those companies that go through that exercise, few of them are aware of how long the recovery process actually takes. The ol... Continue reading…

Distributed Denial of Service (DDoS) Attacks

As the number of Distributed Denial of Service (DDoS) attacks continues to increase, and business leaders become more aware of the risk, this video from Google Ideas is a great explanation of a DDoS attack and how they work. Organizations are attacked for many reasons, including political, ransom ... Continue reading…

Is a private cloud just an enterprise data center in disguise?

Is a private cloud just an enterprise data center in disguise?

Private clouds will be popular for the short term, but their popularity will fade. They will be unsustainable if built on internal infrastructure and pointless if built on external infrastructure. If that’s the case, then why am I still recommending to clients that they implement a private... Continue reading…