Success Stories

Our client’s success in meeting their goals is our most important objective.

Managing Vendors to Drive Growth

Managing Vendors to Drive Growth

Trillium developed a vendor performance initiative to increase sales and drive growth of a Midwest-based general merchandise and grocery retailer. With over 200 locations and $12 billion in annual sales, this client is one of the largest of its kind but was actively expanding and needed to find ways to increase sales and drive margin growth.

Vendor performance was a key area in which it could drive significant business improvements and had spent 3 years conducting a series of pilots and short-term initiatives to ascertain which one would best meet their needs. They were caught in a cycle of analysis and were struggling to move forward. Trillium was engaged to help move them beyond the analysis phase and rapidly implement their vendor performance vision and initiative. Trillium leveraged it’s industry leading project management skills to drive the implementation of the initiative.

How We Solved It

Trillium developed a strategy to structure the client’s vendor performance vision and accompanying collaborative processes to jump-start deployment

Results

  • Produced vendor performance strategy to drive business improvement
  • Built automated vendor measurement tools
  • Helped client immediately realize $2.2M+ in benefits with the possibility of annual savings of $100M+

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Integrating Development Methodologies

Integrating Development Methodologies

Helping global technology companies work together can be a daunting task. A leading provider of internet content and communication services was actively engaged in a strategic alliance with one of the world’s largest telecommunications firms to help launch a suite of high-bandwidth fiber-optic digital TV, Internet service, and digital home phone service. This evolution in digital communication and entertainment would marry the powerful networking capabilities of the telecom company with the rich content, search engine, and e-mail capabilities of Trillium’s client for a truly integrated communications experience.

Unfortunately, the project was doomed to fail. Despite the great concept, high-end technology and extensive expertise of the two companies involved, their development teams came from drastically different corporate cultures and project management styles. As a result, the project was plagued by missed deadlines and disagreements that ground development to a halt, wasting valuable time and money. Leaders from both companies were ready to pull up stakes and abandon the project when they called Trillium for help.

How We Solved It

Trillium created its own development framework with a focus on mitigating risk and integration points to ensure on-time project delivery

Results

  • Overcame barriers to disparate project management styles
  • Improved management and support of testing infrastructure
  • Mitigated risk to ensure project delivery on-time and on-budget

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Trillium Helps Technology Solutions Company Source New Digital Content Solutions Manager

Trillium Helps Technology Solutions Company Source New Digital Content Solutions Manager

Trillium’s client is a major technology solutions company with numerous verticals.  The company’s goal was to establish a cohesive global content strategy, including seamless transitions to legacy systems and the selection and implementation of new content management system (CMS) to be managed in-house replacing an outsourced CMS that could not handle global translations.  The company needed an experienced, seasoned, manager to own the digital processing for this very diverse environment. 

The client had specific requirements for its new Digital Content Solutions Manager, including significant experience in digital content development, digital content management in a cross-functional business environment, information architecture, content strategy for search engine optimization, business management in a global environment, and reporting and metrics.

How We Solved It

Trillium worked with corporate management in a structured approach to sourcing the new CMO. This included:

Search assessment to provide the engagement’s foundation

    Launching the search by identifying the interview team and establishing candidate requirements
    Conducting status meetings and a formal midpoint review to ensure being on track and minimize course corrections
    Presenting qualified candidates to the client
    Initiating the selection process, including interviews, assessments, and final interview(s)
    Selecting the candidate
    Completing the selection process, including reference checks, offer negotiations, and onboarding timeline
    Conducting post-selection 90-day follow-up to ensure match between candidate and client

Results

  • Consolidated in-house SMEs for digital content and development
  • Insourcing of content management yielded savings of $3MM in year one
  • New CMS allowed new global marketing channels, along with numerous markets in additional languages and currencies

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Trillium Helps Airline Improve its Customer Experience Using Analytics

Trillium Helps Airline Improve its Customer Experience Using Analytics

Trillium was contacted by a large airline that believed strongly in rewarding its employees for their performance.  However, despite spending significant capital on reward programs, and having a highly engaged workforce, they were having issues ensuring their funds were well-spent, since their customers experience was not performing or improving at anticipated levels.

Our client was looking for a fast-track, analytical, and objective method of reviewing the employee engagement program to determine what could be done to positively impact the customer experience.  The results of the analysis would help determine a path forward for enhancing the impact of its programs.

How We Solved It

The client engaged Trillium to review and assess its customer experience process using Xpedition’s proven diagnostic and assessment tool and recommend a path forward, including:

• Quickly diving into the customer service organization
• Reviewing results to quickly diagnose issues and identify prescriptive action
• Analyzing how technology was supporting the client’s objectives
• Developing a roadmap supporting the go-forward approach to addressing the gaps
• Defining standard baseline customer experience data going forward
• Identifying new technology tools to enhance customer experience
• Aligning rewards and recognition programs directly to customer needs

Results

  • Increased customer experience scores by 15 % year over year
  • Improved customer experience increased the financial value of the organization
  • Improved employee engagement with introduction of modified programs and rewards
  • Improved time to value for additional programs, using scalable Xpedition tools with a more accurate and complete understanding of the situat

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