Trillium’s client is an insurance organization dedicated to assisting in the profitability of the insurance industry. Numerous companies and strategic partners comprise its membership. Data received from member organizations is aggregated and used for predictive analytics to assist in the organization’s mission. The organization has grown significantly in the last several years, potentially significantly increasing the number of members that will be leveraging the organization’s services along with the demand on its technology infrastructure.
Our client recently did a survey of its organization and the results showed an apparent gap between the existing technical work to be performed and the available IT resources to perform them. In addition, Management wanted to ensure that IT is well positioned to support additional growth opportunities. Client Management was proactive and determined that an assessment was needed to understand any risks with current IT staff and infrastructure. This would include bench-marking the staff and technology infrastructure organization against its peers, which would assist in evaluating any action to mitigate risks within IT. The analysis will allow our client to make immediate decisions about their current systems, along with the organization and processes supporting their technology environment.
How We Solved It
Areas to be reviewed included organizational structure, staffing, infrastructure, operating procedures, security assessments, security audits, and business continuity. Trillium first interviewed key stakeholders to determine a baseline for how well technology was performing against the client’s expectations. Following the interviews, Trillium used our standard methodology in order to facilitate the assessment with an Information Technology Infrastructure Library (ITIL) baseline analysis, and a System Development Lifecycle (SDLC) baseline analysis of all project phases. In addition, Trillium weighted business risk strategy and understand probability of occurrence, as well as performing a peer organization benchmark analysis.
Findings from the analysis indicated that the SDLC is the largest risk area, followed by IT Strategy Finally, better communication between IT and the business is needed, by formally defining and managing interactions, as well as by including IT leadership in the group of organizational department heads.
The findings and recommendations were consolidated into a report that Trillium presented to key client executives and IT leadership to allow visibility and buy-in across client leadership.
- Began SDLC improvement by establishing standard project management process, defining metrics, and formalizing intake, tracking, and reportin
- Began to strategically align the IT Organization with the business and pushing IT out of its comfort zone
- Began to develop better communication vehicles by creating prioritization for projects, status reporting, and formal cadence for delivering