Success Stories

Our client’s success in meeting their goals is our most important objective.

Trillium Helps Healthcare Organization Predict Patient Readmittance

Trillium Helps Healthcare Organization Predict Patient Readmittance

Most healthcare organizations are drowning in data but are challenged to gain reliable, actionable insights from this information.  It is in the form of physician notes, registration forms, discharge summaries, documents and more.  This data is doubling every five years.  Different from machine-ready data, this content lacks structure and is arduous for healthcare enterprises to include in business analysis and therefore is routinely left out. As a result, millions of patient notes and records often sit unavailable in separate clinical data silos. This content contains valuable information, but there’s historically been no easy way to analyze it.  While there’s no silver bullet for preventing all re-admissions, hospitals and health providers can take action to significantly decrease the occurrence.

More than 80% of the client’s data was unstructured. It was in the form of physician notes, registration forms, discharge summaries, echocardiograms, and other medical documents.  The client knew they had to leverage their wealth of unstructured information to discover new, population-specific clinical and operational insights and significantly reduce the occurrence of high cost CHF re-admissions by proactively identifying patients likely for re-admission and introducing early interventions to reduce cost, mortality rates, and improve patient quality of life.

How We Solved It

Trillium managed the data mining, modeling and implementation team that introduced a healthcare industry software offering that combined content analytics and natural language processing technology that helped both the health care providers and payers improve patient care and reduce costs.
Leading the entire project and predictive analytics solution team while working directly with a world leader in natural language processing, Trillium was able to provide a Content and Predictive Analytics solution that allowed the client to extract relevant clinical information from vast amounts of patient data to better analyze the past, understand the present, and predict future outcomes.

Combining natural language technology with predictive analytics allowed the client to identify the root causes of hospital re-admissions, and the ways it could decrease preventable multiple hospital visits.

Results

  • By predicting readmission candidates and introducing mitigating strategies, the client reduced costly and preventable readmissions by 7%
  • Eliminated the need for traditional analysis a resource intensive task and transformed raw information into healthcare insight quickly.
  • Revealed trends, patterns, deviations, and the probability of outcomes. Enabled client to derive insight in minutes versus weeks or months.

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Minimizing Content Management to Maximize Productivity

Minimizing Content Management to Maximize Productivity

The business division of a major national Medical Association provides market, clinical, medical, and community information and research services to the healthcare and insurance industries, and also serves as a source for several health care and facilities-related trade publications and publication websites.  Over a long period of time, our client had either created or procured a number of applications and databases to maintain its data in several different formats.  As a result, content created for the publications/publication websites had to be processed at least twice – once for physical publication, and again for the publication websites, so keeping content in sync was a nearly impossible task.  In addition, the existing applications did not assist the organization in suggesting/upselling content for its own customers.  Supporting this environment was difficult for the business organization because the numerous technologies were not flexible or smart enough to work with and post the data efficiently, not to mention the strain on an already stretched internal IT organization.

Both the association’s staff and the IT organization were frustrated with the multiple databases and systems used which were very high maintenance in contrast to their very low performance.  After several failed attempts to buy or build a new solution or set of solutions, IT and the association’s internal staff recommended buying a vendor solution that could be configured by the vendor as needed by the client, instead of a solution that would require numerous customizations.  Additionally, the current set of applications was hosted internally, and the client wanted to obtain a cloud-based Software-as-a-Service (SaaS) solution in order to minimize its hosting and maintenance expenses and activities.

How We Solved It

Trillium used its Proprietary Vendor/ Software selection process to identify the best content management publishing solution and vendor to meet our client’s needs.  We reviewed both the client’s existing IT infrastructure and systems to identify their go-forward business and technical requirements.  After the selection process, we assisted the client in selecting a SaaS-based system that consolidated its storage and access, providing faster content creation and posting/publishing with a unified customer view.

Results

  • Client had a single application to be used for all data and content publication
  • Client had the ability to consolidate online and print publication processes into a single process.
  • Replaced multiple older, high-maintenance systems with a single high-performance, cost-effective and integrated SaaS solution

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Trillium Helps Medical Trade Association Source New Chief Information Officer

Trillium Helps Medical Trade Association Source New Chief Information Officer

Trillium’s client is a major medical trade association in organizational transition.  The new management structure wished to change the direction of its Information Technology (IT) infrastructure to meet the growing demands of its user base.  That growth caused the client to seek outside assistance in sourcing a new Chief Information Officer (CIO.) 

The client’s specific requirements for its new CIO, included not-for-profit leadership experience, strategic IT planning and alignment experience, turnaround experience, cloud-based and internal services management experience, multi-site experience, HIPAA compliance and security background, communication skills, and organizational transformation experience.

How We Solved It

Trillium worked with corporate management in a structured approach to sourcing the new CMO. This included:

    Search assessment to provide the engagement’s foundation
    Launching the search by identifying the interview team and establishing candidate requirements
    Conducting status meetings and a formal midpoint review to ensure being on track and minimize course corrections
    Presenting qualified candidates to the client
    Initiating the selection process, including interviews, assessments, and final interview(s)
    Selecting the candidate
    Completing the selection process, including reference checks, offer negotiations, and onboarding timeline
    Conducting post-selection 90-day follow-up to ensure match between candidate and client

Results

  • Better cooperation and communication between IT and the rest of the organization, resulting in a greater trust relationship
  • Vision for a cohesive technology strategy moving forward
  • Client’s users have more confidence that their initiatives will be addressed in a timely manner

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Trillium Helps Consumer Products Company Source New Chief Marketing Officer

Trillium Helps Consumer Products Company Source New Chief Marketing Officer

Trillium’s client is a major consumer products company trying to change in a challenging environment.  Management wished to change the direction of its marketing strategy to offset the aging demographic of its customer base and subsequent market erosion.  This caused the client to seek outside assistance in sourcing a new Chief Marketing Officer (CMO) who could work with the Chief Executive Officer (CEO) and the executive team to refine and drive business strategy. 

The client had specific requirements for its new CMO, including best practice support for eCommerce marketing and merchandising, experience with Google Analytics and other programs to measure website statistics, experience with online ordering processes, and demonstrated growth in eCommerce channels.

How We Solved It

Trillium worked with corporate management in a structured approach to sourcing the new CMO. This included:

    Search assessment to provide the engagement’s foundation
    Launching the search by identifying the interview team and establishing candidate requirements
    Conducting status meetings and a formal midpoint review to ensure being on track and minimize course corrections
    Presenting qualified candidates to the client
    Initiating the selection process, including interviews, assessments, and final interview(s)
    Selecting the candidate
    Completing the selection process, including reference checks, offer negotiations, and onboarding timeline
    Conducting post-selection 90-day follow-up to ensure match between candidate and client

Results

  • Identified a more targeted channel strategy
  • Developed new product licensing strategies
  • Reduced the average customer age by 15+ years
  • Measurably improved bottom line and top line performance

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