Success Stories

Our client’s success in meeting their goals is our most important objective.

Giving Users the Power of Automated Provisioning

Giving Users the Power of Automated Provisioning

This for-profit division of a major national Medical Association provides market, clinical, medical, and community information and research services to the healthcare and insurance industries, as well as consumers.  There are numerous health-related websites maintained for use by its members and the public.  Additionally, the client was developing a new online application to replace a paper volume of thousands of data points for its members and eventually for purchase to those outside the association, with a short implementation timeframe.  With a membership of several thousand, including the possibility of numerous users within each member, current provisioning applications and processes became unworkable, and were not robust enough to be used for a large number of users – not to mention that manual provisioning would have involved significant staff additions.  It was determined that the best solution would be a single user provisioning and access control system that could be initially deployed for the new application, and then deployed for the rest of the Association’s applications.

On the technical side, because of the number of new users that would require provisioning, the already over-taxed IT Department simply did not have the capacity to support the functionality needed.  The association’s staff and IT department had their own technical frustrations with their own provisioning system.  Since previous to this endeavor the client was only responsible for provisioning internal users, they had nothing in place to provision thousands of users in a reasonable, cost-effective manner and required an automated system that could address internal as well as self-service provisioning at member organizations. An automated provisioning system would give the client flexibility in its access control, along with giving its members the ability to control provisioning for the members’ own users. 

How We Solved It

Trillium performed a rigorous technical review and requirements analysis prior to leading a fast-track selection process to identify the best provisioning solution for the client’s needs.  The review confirmed that an open-source solution would best serve the client’s needs both from technical and financial standpoints.  Then, the selection process was conducted to identify the best implementation partner for the identified open-source solution.  The partner chosen will have an ongoing client relationship both for provisioning build and as a maintenance partner, working on a fast-track implementation schedule.

Results

  • Client has an open-source application for user provisioning and access control, along with its implementation partner
  • Implementation of a standard provisioning system allowed client to begin to replace older custom provisioning systems and manual processes.
  • Client met the deployment schedule for its new online application with its new provisioning system in place

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Trillium Helps Healthcare Organization Predict Patient Readmittance

Trillium Helps Healthcare Organization Predict Patient Readmittance

Most healthcare organizations are drowning in data but are challenged to gain reliable, actionable insights from this information.  It is in the form of physician notes, registration forms, discharge summaries, documents and more.  This data is doubling every five years.  Different from machine-ready data, this content lacks structure and is arduous for healthcare enterprises to include in business analysis and therefore is routinely left out. As a result, millions of patient notes and records often sit unavailable in separate clinical data silos. This content contains valuable information, but there’s historically been no easy way to analyze it.  While there’s no silver bullet for preventing all re-admissions, hospitals and health providers can take action to significantly decrease the occurrence.

More than 80% of the client’s data was unstructured. It was in the form of physician notes, registration forms, discharge summaries, echocardiograms, and other medical documents.  The client knew they had to leverage their wealth of unstructured information to discover new, population-specific clinical and operational insights and significantly reduce the occurrence of high cost CHF re-admissions by proactively identifying patients likely for re-admission and introducing early interventions to reduce cost, mortality rates, and improve patient quality of life.

How We Solved It

Trillium managed the data mining, modeling and implementation team that introduced a healthcare industry software offering that combined content analytics and natural language processing technology that helped both the health care providers and payers improve patient care and reduce costs.
Leading the entire project and predictive analytics solution team while working directly with a world leader in natural language processing, Trillium was able to provide a Content and Predictive Analytics solution that allowed the client to extract relevant clinical information from vast amounts of patient data to better analyze the past, understand the present, and predict future outcomes.

Combining natural language technology with predictive analytics allowed the client to identify the root causes of hospital re-admissions, and the ways it could decrease preventable multiple hospital visits.

Results

  • By predicting readmission candidates and introducing mitigating strategies, the client reduced costly and preventable readmissions by 7%
  • Eliminated the need for traditional analysis a resource intensive task and transformed raw information into healthcare insight quickly.
  • Revealed trends, patterns, deviations, and the probability of outcomes. Enabled client to derive insight in minutes versus weeks or months.

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Minimizing Content Management to Maximize Productivity

Minimizing Content Management to Maximize Productivity

The business division of a major national Medical Association provides market, clinical, medical, and community information and research services to the healthcare and insurance industries, and also serves as a source for several health care and facilities-related trade publications and publication websites.  Over a long period of time, our client had either created or procured a number of applications and databases to maintain its data in several different formats.  As a result, content created for the publications/publication websites had to be processed at least twice – once for physical publication, and again for the publication websites, so keeping content in sync was a nearly impossible task.  In addition, the existing applications did not assist the organization in suggesting/upselling content for its own customers.  Supporting this environment was difficult for the business organization because the numerous technologies were not flexible or smart enough to work with and post the data efficiently, not to mention the strain on an already stretched internal IT organization.

Both the association’s staff and the IT organization were frustrated with the multiple databases and systems used which were very high maintenance in contrast to their very low performance.  After several failed attempts to buy or build a new solution or set of solutions, IT and the association’s internal staff recommended buying a vendor solution that could be configured by the vendor as needed by the client, instead of a solution that would require numerous customizations.  Additionally, the current set of applications was hosted internally, and the client wanted to obtain a cloud-based Software-as-a-Service (SaaS) solution in order to minimize its hosting and maintenance expenses and activities.

How We Solved It

Trillium used its Proprietary Vendor/ Software selection process to identify the best content management publishing solution and vendor to meet our client’s needs.  We reviewed both the client’s existing IT infrastructure and systems to identify their go-forward business and technical requirements.  After the selection process, we assisted the client in selecting a SaaS-based system that consolidated its storage and access, providing faster content creation and posting/publishing with a unified customer view.

Results

  • Client had a single application to be used for all data and content publication
  • Client had the ability to consolidate online and print publication processes into a single process.
  • Replaced multiple older, high-maintenance systems with a single high-performance, cost-effective and integrated SaaS solution

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Security Certification for an Insurance Payment Integrity Firm

Security Certification for an Insurance Payment Integrity Firm

Trillium’s client is an insurance payment integrity consulting firm.  Due to the client’s expanding customer base and concerns with Health Insurance Portability and Accountability (HIPAA) data concerns, specifically related to protected health information (PHI,) the client wanted to obtain expanded security credentials with the Health Information Trust Alliance (HITRUST.)       

To obtain the HITRUST certification, the client needed to complete numerous activities in a specific time frame related to the Common Security Framework (CSF) created for organizations that create, share, store or access sensitive or regulated health data.  The client had numerous specific requirements that needed to be satisfied within a collapsed time frame.  As the deadline for completion approached, the client determined they needed assistance driving resolution of these action items. 

How We Solved It

Trillium to brought rigor and organization to the issue remediation process.  These requirements were related to physical and cyber security, CSF policies and procedures, and documentary evidence that HITRUST requirements were being met by the client.  We reviewed the open items to determine the level of expertise needed to remediate them.  To that end, we brought in Subject Matter Experts (SMEs) to drive the remediation of the items, while also assisting on activities where multiple actions were required.  Trillium ensured that the issues were resolved on time so that the onsite inspection by HITRUST could be scheduled for final approval.

Results

  • Client’s technical and physical security was enhanced by meeting HITRUST requirements
  • All open issues were resolved on time by creating CSF policies and procedures, documenting PHI security, and providing documentary evidence
  • Client was able to schedule the final site visit to obtain HITRUST certification so they can attract future clients for their services

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